Last updated: July 6, 2026
All purchases on TeaCat are final. By completing a purchase, you agree to this policy. Event tickets are the only purchase type eligible for a refund, and only under the conditions described below. All other paid features — including Event Boosts, Host Pro subscriptions, and any future paid services — are non-refundable.
The $2 TeaCat buyer fee is non-refundable under all circumstances. This fee covers platform infrastructure and is collected at time of purchase.
If a host cancels an event, buyers are eligible for a refund of the base ticket price only (the amount paid minus the $2 TeaCat fee). Refunds are issued to the original payment method via Stripe and may take 5–10 business days to appear.
Refunds are not issued for any reason other than host-initiated event cancellation. This includes but is not limited to:
As long as an event proceeds as listed and is safe to attend, no refund will be issued regardless of external conditions.
Boost purchases are non-refundable once purchased, regardless of how much boost time remains, how the boosted event performs, or whether the event is later edited, unpublished, or cancelled. A boost is a promotional placement service that begins immediately upon payment and is considered fully delivered at the moment of activation.
Host Pro subscription payments are non-refundable, including partial months or unused time. You may cancel your subscription at any time; cancellation stops future billing cycles, and your Pro features remain active through the end of the billing period you have already paid for. No prorated or partial-month refunds are issued.
If a host has cancelled an event and you have not received an automatic refund within 10 business days, contact us at teacatnyc@gmail.com with your order details.