Last updated: October 8, 2026
By completing a purchase, you agree to this policy. Event tickets are refundable only as described below. All other paid features — including Event Boosts, Host Pro subscriptions, and any future paid services — are non-refundable.
Each paid ticket includes a $2.00 TeaCat Platform Fee and a Secure Processing Fee, shown before you buy.
If a host cancels an event before it ends, every buyer is refunded in full — the ticket price, the TeaCat Platform Fee, and the Secure Processing Fee — to the original payment method via Stripe. Refunds may take 5–10 business days to appear. An event that has already ended can no longer be canceled; at that point refunds are handled one ticket at a time under “Other Refunds” below.
For any reason other than a host cancellation — for example a change of plans — refunds are at the host's discretion. TeaCat does not guarantee them. If a host approves your refund, you'll receive the ticket price only; the TeaCat Platform Fee and the Secure Processing Fee are non-refundable. To ask for a refund, contact the event's host.
If an event proceeds as listed and the host does not approve a refund, no refund is issued.
If an event is postponed, your ticket is valid for the new date. If you can't attend, contact the host to request a refund.
Boost purchases are non-refundable once purchased, regardless of how much boost time remains, how the boosted event performs, or whether the event is later edited, unpublished, or cancelled. A boost is a promotional placement service that begins immediately upon payment and is considered fully delivered at the moment of activation.
Host Pro subscription payments are non-refundable, including partial months or unused time. You may cancel your subscription at any time; cancellation stops future billing cycles, and your Pro features remain active through the end of the billing period you have already paid for. No prorated or partial-month refunds are issued.
If a host has canceled an event and you have not received your refund within 10 business days, contact us at teacatnyc@gmail.com with your order details.